Your questions, answered.

There’s a lot to consider when implementing the right EHR for your practice.

Check out our comprehensive FAQ page for answers by topic, and email us if we can clarify for your specific need.

About
My Best Practice

Getting Started & Onboarding

Pricing & Plans

Clinical Notes & Documentation

AI Notes

Telehealth

E-Prescriptions (E-Scripts)

Scheduling & Client Portal

Billing & Insurance

Security & Support

  • My Best Practice (MBP) is an all-in-one, HIPAA-compliant Electronic Health Record (EHR) system built specifically for mental and behavioral health clinicians — including psychologists, therapists, counselors, and psychiatrists. It combines clinical documentation, scheduling, telehealth, billing, client communication, and e-prescribing into a single streamlined platform, so you can spend less time on paperwork and more time with clients.

  • MBP is designed for solo practitioners, group practices, research labs, agencies, and universities in the mental and behavioral health space. Whether you're a single therapist or managing dozens of clinicians across multiple locations, the platform scales with your practice.

  • Yes. My Best Practice is fully cloud-based, so you can securely access your practice from anywhere — in the office, at home, or on the go — without needing to install or maintain any software.

  • Absolutely. HIPAA compliance is built into every layer of the platform. MBP uses end-to-end encryption, strict access controls, and a secure infrastructure to protect all client data. You can practice with confidence knowing your records, communications, and billing information are safeguarded.

  • Yes — My Best Practice offers a free trial so you can explore the platform before deciding. No enterprise pricing, no surprise fees. You can also schedule a live demo (approximately 45 minutes) with a member of the MBP team who will walk you through features in real time and answer your questions.

  • MBP provides hands-on support from day one. Your onboarding includes a one-hour session with MBP staff to orient your team to core functions — creating clients, adding appointments, writing notes, and more. A White Glove Migration option is also available for practices transitioning from another EHR platform, which includes assistance migrating active client profiles, check-in calls with a dedicated account manager, and ongoing support via a ticketing system.

  • Yes. My Best Practice offers a structured migration process designed to minimize disruption to your ongoing client care. Their team assists with importing client data, updating profiles with diagnosis codes and emergency contacts, and orienting staff. If you're moving from another platform, the White Glove Migration package provides dedicated support throughout the transition.

  • My Best Practice starts at $39/month for the first provider, with an additional $19/month per professional added to a group plan. Non-clinical staff accounts are unlimited and free. Premium add-ons include Telehealth (+$20/month per professional) and E-Scripts (+$99/month per professional). Insurance billing is also available — see the Insurance Billing Pricing page for specific details.

  • No. MBP operates on a transparent pricing model. Additional fees may apply for insurance claims and credit card processing, but these are clearly disclosed. The goal is to make high-quality EHR services accessible even for smaller practices without enterprise-level costs.

  • Yes. Because non-clinical staff are free and additional providers are added at a low incremental cost, MBP is designed to scale affordably. Large groups, agencies, and universities can grow without the pricing becoming cost-prohibitive.

  • MBP's clinical notes were shaped by expert clinicians in the field and are designed to support evidence-based practice. Notes include structured prompts for agenda setting, homework completion percentages, progress outcome charts and tables, and reminders from previous sessions. Automated CPT codes, ICD diagnoses, and rates reduce repetitive data entry, while gentle cues help clinicians follow best practices without feeling constrained.

  • Yes. MBP allows you to modify existing templates or create fully custom clinical questionnaires, intake forms, consent contracts, and more — all of which can be signed electronically. Whether you use CBT, DBT, psychodynamic approaches, or another modality, you can tailor documentation to fit your therapeutic style.

  • Yes. MBP is built to handle the complexity of couples, family, and group therapy. You can write one note and the system will automatically place it in every relevant client chart — no copying, pasting, or duplicate entry required. Group appointments also generate individual telehealth links and reminders for each participant.

  • Yes. MBP automates the scheduling of Routine Outcome Measures (ROMs), sends reminders to clients, and automatically scores and charts results. This supports evidence-based care and makes it easy to track client progress over time — useful for both clinical and organizational reporting.

  • Yes. MBP accommodates adult, adolescent, and child clients. You can manage multiple guardians with configurable permissions, grant portal access to minors and parents or guardians, and use outcome measures validated for different age groups.

  • AI Notes is a HIPAA-compliant, AI-powered feature available for telehealth sessions. It automatically generates session notes within minutes after your appointment ends, allowing you to stay fully present with your client during the session rather than split your attention between the conversation and documentation.

  • AI notes are charged on a per-note basis, so you only pay for what you use. This makes it a flexible option for clinicians who want to reduce documentation time without a significant up front commitment.

  • Yes. Telehealth is available as a premium add-on at $20/month per professional. Virtual appointments are seamlessly integrated directly into the EHR — no need to juggle separate video platforms or copy links between applications. Session notes, scheduling, billing, and video all live in the same interface.

  • Yes. MBP's telehealth uses a HIPAA-compliant, encrypted connection so both clinicians and clients can feel confident about the security of their sessions.

  • Yes. Group, couples, and family telehealth appointments are fully supported. Each participant automatically receives their own telehealth link and appointment reminder, and the system handles multi-chart documentation automatically.

  • Yes. E-Scripts is a premium add-on available at $99/month per professional. It allows qualified providers to send prescriptions electronically, directly from within the MBP platform in a HIPAA-compliant manner.

  • If the healthcare provider is licensed to prescribe and has enabled the E-Scripts feature, they can issue and send prescriptions directly to a pharmacy through MBP. The specifics of prescribing — including what medications are appropriate — can be specified by the provider based on a client’s clinical needs.

  • In most cases, yes. Patients typically have the freedom to designate a preferred pharmacy. A provider may have specific workflows for this, in which case preferences can be confirmed with them directly. The MBP team can walk providers through this step as part of the migration process.

  • A prescribing provider may recommend what they believe is clinically best suited to each client’s needs, considering both brand-name and generic options. Adjustments can always be made as the client discusses preferences or any concerns with their doctor.

  • Many insurance plans cover telehealth consultations and related prescriptions, but coverage varies by plan and provider. It's important for a client to verify with both your insurance company and the healthcare provider before the appointment to understand any out-of-pocket costs and covered benefits.

  • While many common mental and behavioral health conditions can be effectively assessed and treated through online consultations, some situations require in-person evaluation. Your provider will make this determination based on the specifics of your clinical situation and their professional judgment.

  • Yes. E-Scripts is a premium add-on available at $99/month per professional. It allows qualified providers to send prescriptions electronically, directly from within the MBP platform in a HIPAA-compliant manner.

  • If the healthcare provider is licensed to prescribe and has enabled the E-Scripts feature, they can issue and send prescriptions directly to a pharmacy through MBP. The specifics of prescribing — including what medications are appropriate — can be specified by the provider based on a client’s clinical needs.

  • In most cases, yes. Patients typically have the freedom to designate a preferred pharmacy. A provider may have specific workflows for this, in which case preferences can be confirmed with them directly. The MBP team can walk providers through this step as part of the migration process.

  • MBP supports both automatic and manual credit card billing, with client-accessible invoices, superbills, and receipts generated automatically. Files can be exported to Quickbooks. The platform also supports insurance billing for both in-network and out-of-network providers.

  • Yes. MBP's insurance billing tools allow clinicians to submit claims, track payments, and get paid faster — without hidden fees. The system is designed to simplify the financial side of running a practice, including claim processing and payment tracking.

  • Yes. MBP automatically stores payment and billing information and lets you generate billing and revenue reports at the touch of a button, giving you a clear view of your practice's financial performance.

  • MBP uses end-to-end encryption, strict access controls, and a robust platform infrastructure to ensure client data remains private and secure. All communications, records, and billing data are stored in compliance with HIPAA standards.

  • MBP provides warm, professional, and responsive support year-round through a help center and ticketing system. During onboarding, practices receive dedicated support including check-in calls with an account manager. The team is available via email at support@mbpractice.com and continuously releases platform updates based on user feedback.

  • MBP is built on a robust platform designed to minimize downtime and maintain high performance. Unlike some EHR systems that experience frequent outages for telehealth or core features, MBP prioritizes system reliability so clinicians can maintain consistent workflows.