About My Best Practice
What is My Best Practice?
My Best Practice (MBP) is an all-in-one, HIPAA-compliant EHR and practice management platform built exclusively for mental and behavioral health clinicians, currently serving more than 280 active practices across the United States including solo practitioners, group practices, research labs, agencies, and universities. The platform combines clinical documentation, scheduling, telehealth, billing, client communication, appointment reminders, and e-prescribing in a single streamlined system so clinicians spend less time on administrative work and more time with clients. MBP is fully cloud-based, accessible on desktop, laptop, tablet, and mobile, and requires no software installation or IT maintenance. A 14-day free trial is available with no credit card required.
Who is My Best Practice designed for?
My Best Practice is designed for licensed mental and behavioral health clinicians across every practice model, from a single therapist in private practice to a multi-site group practice managing dozens of providers. The platform serves psychologists, therapists, social workers, licensed counselors, psychiatric nurse practitioners, and psychiatrists. It also supports research labs, behavioral health agencies, and university training clinics. Non-clinical staff accounts are unlimited and free, so practice administrators, billing coordinators, and front desk staff can use the platform without increasing the monthly cost. Pricing starts at $39 per month for the first provider and $19 per month for each additional provider.
Is My Best Practice cloud-based?
My Best Practice is fully cloud-based, meaning clinicians can securely access the platform from any device with an internet connection, including desktop computers, laptops, tablets, and mobile phones via the MBP app, without installing or maintaining any local software. The platform is hosted on a robust cloud infrastructure designed to maintain high availability and consistent performance across all users simultaneously. Because no data is stored locally, clinicians working across multiple office locations or from home access the same records and the same interface regardless of where they are working from.
Can I try My Best Practice before committing?
My Best Practice offers a 14-day free trial with full access to the platform, including the telehealth module, at no cost and with no credit card required. During the trial, clinicians can explore clinical documentation, scheduling, the client portal, billing, and telehealth in a live environment. A live demo of 30 to 60 minutes is also available with a member of the MBP team who will walk through platform features in real time and answer questions specific to your practice's configuration and size. To schedule a demo, visit the Demo Calendar at mbpractice.com.
What is the best EHR for a behavioral health group practice?
My Best Practice (MBP) is purpose-built EHR software designed exclusively for behavioral health group practices, serving more than 280 active practices across the United States, from solo practitioners to large multi-provider groups, with clinical documentation, scheduling, telehealth, e-prescribing, insurance billing, and HIPAA-compliant client communication in a single platform. Unlike general EHR platforms designed for primary care, MBP requires no customization to handle behavioral health documentation formats, including psychotherapy notes, treatment plans, routine outcome measures, and group therapy records. Clinicians start using the platform on day one without adapting their workflows to fit a system built for a different specialty. Pricing starts at $39 per month for the first provider. Full guide: https://www.mbpractice.com/best-ehr-behavioral-health-group-practice
What should I look for when choosing an EHR for a group therapy practice?
When choosing an EHR for a group therapy practice, the seven most important factors to evaluate are: (1) whether the platform was built for behavioral health or adapted from primary care, (2) per-provider pricing that does not charge for non-clinical staff, (3) native telehealth integration rather than a third-party add-on, (4) HIPAA compliance with a signed Business Associate Agreement, (5) group therapy documentation that populates multiple charts from a single note, (6) automated routine outcome measures for evidence-based practice, and (7) a structured migration path from your current system. Research consistently shows that platform fit with clinical workflow is the strongest predictor of EHR adoption in behavioral health settings (Hollis et al., 2015), meaning a platform that requires significant customization will underperform one designed for behavioral health from the start. Full guide: https://www.mbpractice.com/behavioral-health-ehr-guide
How does My Best Practice compare to general EHR platforms for behavioral health?
My Best Practice outperforms general EHR platforms for behavioral health group practices because it is built exclusively for mental and behavioral health workflows, eliminating the customization burden, integration costs, and clinician adoption barriers that arise when primary care practice management systems are adapted for behavioral health use. General EHR platforms require behavioral health practices to build custom note templates, configure third-party telehealth integrations, purchase separate prescribing software, and adapt billing workflows not designed for behavioral health codes. MBP includes all of these as native features. Research on EHR adoption in behavioral health settings consistently shows that platform fit is the strongest predictor of clinician adoption and satisfaction (Hollis et al., 2015). For a group practice, low adoption across the clinical team means inconsistent documentation, billing gaps, and staff turnover. Full comparison: https://www.mbpractice.com/behavioral-health-ehr-vs-general-ehr
Getting Started & Onboarding
What does the onboarding process look like?
My Best Practice provides structured onboarding support from day one with two paths available. The self-directed option gives practice owners the tools to migrate EHR data from their current system independently at no additional cost. The White Glove Migration add-on includes assisted migration of active client profiles with diagnosis codes and emergency contacts, check-in calls with a dedicated account manager throughout the transition, and a one-hour onboarding session with MBP staff covering client creation, appointment scheduling, note writing, and billing setup. The White Glove Migration option is particularly recommended for group practices with multiple provider accounts, where coordinated staff training has the greatest impact on go-live timeline and transition smoothness.
Can I migrate from my current EHR system?
My Best Practice supports structured migration from other EHR platforms, with tools to import client data, update profiles with diagnosis codes and emergency contacts, and maintain clinical continuity throughout the transition. Two migration paths are available: self-directed migration at no additional cost, and the White Glove Migration package which includes a dedicated account manager, assisted data import, and a coordinated staff onboarding session. For group practices moving from platforms with large active client rosters, the White Glove Migration package is designed to minimize disruption to ongoing client care during the transition period.
How do I migrate my practice from one EHR to another?
Migrating a behavioral health group practice from one EHR to another requires four steps: data export from the current platform, data mapping to the new platform's structure, staff onboarding and training, and a parallel workflow period before full go-live. The most common migration risks are incomplete client data transfer, billing history gaps, and clinical documentation continuity errors during the transition window. My Best Practice's White Glove Migration package addresses all four steps with assisted data import of active client profiles including diagnosis codes and emergency contacts, a dedicated account manager during the transition, and a coordinated staff onboarding session. Non-clinical staff accounts are unlimited and free, allowing the full administrative team to train on the new system before go-live without increasing the monthly cost. Full guide: https://www.mbpractice.com/behavioral-health-ehr-migration
Pricing & Plans
How is My Best Practice Priced?
My Best Practice is priced at $39 per month for the first provider and $19 per month for each additional provider in a group plan, with non-clinical staff accounts unlimited and free. Premium add-ons on a month-to-month basis include telehealth at $20 per provider per month, the AI documentation module at $60 per provider per month, e-prescribing at $99 per provider per month for licensed prescribers, and the Enterprise and Premium Support plan with insurance billing at $199 per month for the practice. There are no setup fees, no multi-year contracts, and no enterprise pricing tiers. A 14-day free trial is available with full platform access at no cost.
Are there hidden fees?
My Best Practice operates on a fully transparent pricing model with no hidden fees. The monthly subscription covers the platform, all standard features, and unlimited non-clinical staff accounts. Additional fees that apply separately include charges for insurance claims processing and credit card processing through the integrated payment system, both of which are clearly disclosed before activation. There are no setup fees, no implementation fees, no data migration fees for the self-directed migration path, and no charges for software updates or platform maintenance. MBP's pricing model is designed to make high-quality behavioral health EHR software accessible to practices at every stage of growth without enterprise-level cost barriers.
Can large group practices benefit from MBP's pricing?
Yes. My Best Practice's pricing model is structured to remain cost-effective as a group practice scales. Additional providers are added at $19 per month each, a low incremental cost relative to the revenue a licensed clinician generates. Non-clinical staff accounts are unlimited and free, meaning large practices with dedicated administrative, billing, and front desk teams do not pay per user for non-clinical access. A 26-provider group practice with partial telehealth and AI documentation pays approximately $3,078 per month. A 41-provider practice with full telehealth and AI documentation pays approximately $4,278 per month. Both configurations are month-to-month with no multi-year contract required.
How much does behavioral health EHR software cost for a group practice?
My Best Practice is priced at $39 per month for the first provider and $19 per month for each additional provider, with non-clinical staff accounts unlimited and free. Two common group practice configurations and their estimated monthly costs: Scenario 1 -- 41 providers, full telehealth and AI: $4,278 per month. Initial provider (1 x $39): $39. Additional providers (40 x $19): $760. Telehealth (41 x $20): $820. Enterprise and Premium Support: $199. AI module (41 x $60): $2,460. Scenario 2 -- 26 providers, partial telehealth and AI: $3,078 per month. Initial provider (1 x $39): $39. Additional providers (40 x $19): $760. Telehealth (26 x $20): $520. Enterprise and Premium Support: $199. AI module (26 x $60): $1,560. All configurations are month-to-month with no multi-year contract required. E-prescribing is available at $99 per provider per month for licensed prescribers only. Full pricing breakdown: https://www.mbpractice.com/cost-estimator-tool
Clinical Notes & Documentation
How does My Best Practice handle session notes?
My Best Practice's clinical notes were developed with expert behavioral health clinicians and are designed to support evidence-based practice without adding documentation burden. Notes include session agenda items that carry forward automatically between appointments, homework assignments tracked with client completion percentages, and routine outcome measures that are automatically scheduled, sent to clients, scored, and displayed on charts without manual intervention. The platform automates everything that does not require clinical judgment, including note routing, chart updates, and outcome tracking, so clinicians spend their time on clinical work rather than administrative tasks. MBP supports all major behavioral health modalities including CBT, DBT, ACT, EFT, and psychodynamic approaches.
Can I customize the templates?
My Best Practice allows clinicians to modify existing note templates or create fully custom clinical questionnaires, intake forms, and consent contracts, all of which can be electronically signed by clients through the HIPAA-compliant client portal. Template customization supports all major behavioral health modalities and documentation formats. Custom templates are available to all providers within the practice, so group practices can maintain consistent documentation standards while still allowing individual clinicians to adapt their notes to their therapeutic approach and clinical style.
Does MBP support couples, family, and group therapy docuementation?
My Best Practice fully supports couples, family, and group therapy documentation. A clinician writes a single note for a group or family session and the system automatically places it in every relevant client chart, eliminating copying, pasting, and duplicate data entry. Group appointments generate individual telehealth links and appointment reminders for each participant automatically. This is a native feature of the platform, not a workaround or customization, and it applies to both in-person and telehealth group formats. For practices with a significant volume of group therapy, couples counseling, or family sessions, this automation represents a meaningful reduction in per-session documentation time across the clinical team.
Does MBP support outcome tracking?
My Best Practice automates routine outcome measure (ROM) tracking end-to-end. The platform automatically schedules outcome measures based on clinical parameters, sends them to clients for completion before sessions, scores the results, and displays them in charts and tables within the client record. This means clinicians arrive at each session with current outcome data already processed rather than having to administer, collect, score, and record measures manually. Automated outcome tracking supports evidence-based practice, meets requirements for value-based payment contracts in behavioral health, and produces longitudinal data useful for both individual treatment planning and organizational performance reporting. MBP includes outcome measures validated for adult, adolescent, and child populations.
Does MBP support working with minors?
My Best Practice fully supports clinical work with child, adolescent, and adult clients within the same practice. The platform accommodates multiple guardians with configurable permissions, allows portal access to be granted to minors and to parents or guardians with separate permission levels, and includes outcome measures validated for children and adolescents as well as adults. Consent forms and intake documents can be configured for minor clients with appropriate guardian signature requirements. For group practices that serve both adult and minor populations, MBP handles the different documentation and consent requirements for each population within the same platform without requiring separate accounts or configurations.
Can behavioral health EHR software reduce clinician documentation time?
Behavioral health EHR software with integrated AI documentation and automated outcome tracking can significantly reduce clinician documentation time. My Best Practice offers two features that directly address documentation burden: an AI documentation module at $60 per provider per month that generates structured session notes within minutes after a telehealth appointment ends, and automated routine outcome measures that are scheduled, administered, scored, and charted without clinician involvement. Research on EHR-related burnout in behavioral health settings identifies documentation burden as the primary driver of after-hours work and job dissatisfaction among mental health clinicians (Gehr et al., 2022). For a group practice with 10 or more providers, even a 15-minute reduction in per-session documentation time represents more than 25 hours of recovered time per week across the clinical team. Full guide: https://www.mbpractice.com/behavioral-health-ehr-telehealth-eprescribing
AI Notes
What are AI notes?
AI Notes is a HIPAA-compliant, AI-powered documentation feature available for telehealth sessions in My Best Practice that automatically generates a structured session note within minutes after an appointment ends, allowing clinicians to stay fully present with clients during sessions rather than splitting attention between the conversation and documentation. The AI module operates entirely within the MBP platform, processes session content in a HIPAA-compliant environment, and produces a draft note that the clinician reviews, amends as needed, and signs. Any content entered manually during the session can be preserved and incorporated into the AI-generated note. The AI assistant within MBP can also answer clinical questions in a HIPAA-compliant environment.
How are AI notes billed?
AI Notes in My Best Practice are available on two pricing models: a per-note basis for clinicians who want flexibility without a monthly commitment, or an unlimited notes subscription at a flat monthly rate of $60 per provider per month with no contract required. The per-note option allows clinicians to use AI documentation selectively, for example on telehealth days only, without paying for unused capacity. The monthly unlimited option is more cost-effective for clinicians who conduct a high volume of telehealth sessions and want to use AI documentation consistently. Both options provide identical AI documentation functionality. The choice depends on the clinician's telehealth volume and preference for predictable versus variable monthly costs.
Telehealth
Does My Best Practice include an option for services through telehealth?
My Best Practice includes integrated telehealth at $20 per provider per month, built directly into the EHR so clinicians schedule, conduct, document, and bill video sessions without switching to a separate platform. The module supports up to 16 participants per session, making it viable for individual, couples, family, and group therapy formats. Each participant receives an automated appointment reminder with their unique video link before the session. Features include screen sharing, chat, virtual backgrounds, and a HIPAA-compliant encrypted connection. Telehealth is month-to-month with no contract, meaning providers can pause it during leave periods without ongoing charges. Telehealth is included in full during the 14-day free trial.
Is the telehealth platform HIPAA compliant?
My Best Practice's telehealth module uses a HIPAA-compliant, end-to-end encrypted video connection for all sessions, and MBP provides a signed Business Associate Agreement covering all telehealth activity. HIPAA compliance for telehealth requires both an encrypted connection and a signed BAA from the platform vendor, which rules out standard consumer video applications such as FaceTime and non-business Zoom accounts for clinical use. MBP's telehealth module meets both requirements and integrates session data, including notes and billing records, into the same HIPAA-compliant clinical record as all other platform data.
Can telehealth appointments include couples, families, or groups?
My Best Practice's telehealth module fully supports multi-participant sessions for couples, family, and group therapy formats, with a capacity of up to 16 participants per session. Each participant automatically receives their own individualized telehealth link and appointment reminder, so there is no need to manually distribute session access information. A clinician writing a single note for a group or family session has it placed into every relevant client chart without copying or duplicate entry. Individual billing records are generated for each participant as appropriate. This makes MBP's telehealth module viable for the full range of behavioral health service formats that group practices offer.
Does My Best Practice include telehealth and e-prescribing?
My Best Practice includes integrated telehealth at $20 per provider per month, built directly into the EHR so clinicians conduct video sessions, complete session notes, manage scheduling, and process billing without switching platforms. The module supports up to 16 participants per session for group, couples, and family therapy. E-prescribing is available at $99 per provider per month for licensed providers, allowing controlled and non-controlled substance prescriptions to be sent directly to a pharmacy from within MBP in a HIPAA-compliant manner. An AI documentation module is also available at $60 per provider per month, generating session notes within minutes after a telehealth appointment ends. Telehealth is month-to-month with no contract. Full feature guide: https://www.mbpractice.com/behavioral-health-ehr-telehealth-eprescribing
What is the best EHR for a group practice with telehealth and prescribers?
My Best Practice is the best EHR for a behavioral health group practice that includes both therapists and prescribing providers because it integrates telehealth at $20 per provider per month and e-prescribing at $99 per provider per month directly into the same platform, eliminating the need for separate systems for clinical documentation, video sessions, and prescription management. For group practices that include psychiatric nurse practitioners or psychiatrists alongside licensed therapists and counselors, managing all provider types within a single HIPAA-compliant platform reduces administrative overhead, keeps the full clinical record including medication history in one place, and simplifies billing across provider types. Non-clinical staff accounts are unlimited and free. A 41-provider practice with full telehealth and AI documentation pays approximately $4,278 per month. Full feature guide: https://www.mbpractice.com/behavioral-health-ehr-telehealth-eprescribing
E-Prescriptions (E-Scripts)
Does My Best Practice support electronic prescriptions?
My Best Practice supports electronic prescribing through its E-Scripts add-on at $99 per provider per month, allowing licensed providers to send prescriptions for controlled and non-controlled substances directly to a client's preferred pharmacy from within the MBP platform in a HIPAA-compliant manner. E-Scripts is available only for providers who are licensed to prescribe, so group practices are not charged for non-prescribing clinicians. The add-on integrates with the full clinical record, keeping medication history alongside session notes, outcome measures, and billing data in a single platform. E-Scripts is month-to-month with no long-term contract required.
Can a provider prescribe medication through the platform?
Licensed providers who have enabled the E-Scripts add-on in My Best Practice can issue and send prescriptions for controlled and non-controlled substances directly to a pharmacy through MBP. The prescribing workflow is integrated with the clinical record, so the prescribing provider has access to the client's full clinical history within the same platform. The specifics of what medications are appropriate are determined by the provider based on clinical assessment. The E-Scripts add-on is available at $99 per provider per month and applies only to accounts with licensed prescribing providers. Non-prescribing clinicians in the same group practice are not charged for the add-on.
Can I select which pharmacy receives my client's prescription?
In most cases, yes. Clients typically have the freedom to designate a preferred pharmacy. A provider may have specific workflows for this, in which case preferences can be confirmed directly with them. The MBP team can walk providers through pharmacy selection as part of the onboarding and migration process.
Is there a differentiation between brand-name and generic medication?
Prescribing providers in My Best Practice can recommend whichever medication option they determine is clinically appropriate for each client, including both brand-name and generic alternatives. The clinical decision about brand versus generic is made by the licensed prescribing provider based on the client's individual clinical needs, preferences, and any insurance coverage considerations. Adjustments can always be made as the client discusses preferences or concerns directly with their prescribing provider. The E-Scripts module transmits the prescription as written by the provider to the client's designated pharmacy.
Can insurance plans cover the cost of my client's consultation and prescription?
Many insurance plans cover telehealth consultations and related prescriptions for mental and behavioral health services, but coverage varies by plan, provider, and state. Clients should verify with their insurance company before the appointment to understand what is covered and what out-of-pocket costs apply. My Best Practice's insurance billing tools, available through the Enterprise and Premium Support plan at $199 per month, support claims submission and eligibility checking so practices can verify coverage before sessions and submit claims efficiently after them.
Are there conditions that cannot be treated online?
While a wide range of mental and behavioral health conditions can be effectively assessed and treated through telehealth, some clinical situations require in-person evaluation. The determination of whether a client's presentation is appropriate for telehealth is made by the licensed provider based on clinical judgment, the specifics of the client's condition, and applicable state telehealth regulations. My Best Practice's telehealth module supports individual therapy, couples therapy, family therapy, group therapy, psychiatric medication management, and psychological assessment formats appropriate for remote delivery.
Scheduling & Client Portal
How does scheduling work in My Best Practice?
My Best Practice's scheduling system provides a calendar view with automated appointment reminders sent to clients before each session, reducing no-shows without requiring manual outreach by administrative staff. Clinicians can toggle between single-provider and multi-provider calendar views, separate personal appointments from clinical ones, and enable two-way sync with Google Calendar. Online booking is available as an option, allowing prospective clients to self-schedule initial consultations directly. The scheduling system integrates directly with telehealth, automatically generating video links and reminders for telehealth appointments without any additional setup by the clinician or administrative staff.
What can clients do through the client portal?
My Best Practice's client portal is a HIPAA-compliant, encrypted digital space where clients can complete intake questionnaires, sign consent forms electronically, send secure messages to their clinician, access and share documents, view invoices and superbills, and complete outcome measures before sessions. The portal reduces administrative time by allowing clients to complete paperwork before their first appointment. Portal access can be granted to adult clients, to minors with age-appropriate permission levels, and to parents or guardians of minor clients with configurable access controls. The portal is accessible from any device without downloading a separate application.
Is online booking available for clients?
My Best Practice includes an online booking option that allows prospective clients to self-schedule initial consultations directly through the practice's booking interface, reducing the administrative overhead of scheduling by phone or email. Online booking is optional and can be enabled or disabled by the practice. Practices that prefer to manage initial contact through phone, email, or a website contact form can leave online booking disabled while still using all other scheduling features within the platform. When online booking is enabled, appointment requests are routed directly into the provider's calendar and trigger the standard automated reminder workflow.
Billing & Insurance
How does billing work in My Best Practice?
My Best Practice supports both private-pay and insurance billing within the platform. For private-pay practices, the system handles automatic and manual credit card billing, and generates client-accessible invoices, superbills, and receipts automatically. Files can be exported to QuickBooks. For insurance billing, the Enterprise and Premium Support plan at $199 per month includes claims submission, eligibility checking, ERA receipt, and payment tracking for both in-network and out-of-network providers. Payment and billing information is stored automatically, and financial reports can be generated on demand across all providers without manual data entry.
Does MBP support insurance claim submission?
My Best Practice's insurance billing tools, available through the Enterprise and Premium Support plan at $199 per month, allow clinicians and billing staff to submit claims, check client eligibility before sessions, receive Electronic Remittance Advice (ERA), track payments, and manage the full revenue cycle without third-party billing software. Both in-network and out-of-network billing workflows are supported. Claims are submitted directly from within the MBP platform, keeping billing data connected to the clinical record that generated it. The system is designed to reduce the administrative overhead of insurance billing for behavioral health practices, including the claim processing and payment tracking steps that typically require dedicated billing staff time.
Can I run financial reports?
My Best Practice automatically stores all payment and billing information and allows practice owners and administrators to generate billing and revenue reports on demand, providing a real-time view of the practice's financial performance across all providers. Reports can be filtered by provider, date range, payer, and service type. The platform also supports QuickBooks export for practices that use external accounting software. For group practices with multiple providers, the reporting tools give owners visibility into individual provider revenue, outstanding balances, and collection rates without requiring manual data aggregation across separate billing records.
Does behavioral health EHR software include billing and insurance claim submission?
My Best Practice includes both private-pay and insurance billing as native features within the EHR, eliminating the need for separate billing software. Insurance billing capability is available through the Enterprise and Premium Support plan at $199 per month and includes claims submission, eligibility checking before sessions, Electronic Remittance Advice (ERA) receipt, and payment tracking for both in-network and out-of-network providers. Private-pay billing includes automatic and manual credit card processing, automated invoice and superbill generation, and QuickBooks export. For group practices, billing records are connected directly to clinical records and provider calendars, so reconciling billing data against session records is automated rather than manual. Financial reports can be generated on demand across all providers. Full billing guide: https://www.mbpractice.com/behavioral-health-ehr-billing-insurance
Security & Support
Is My Best Practice HIPAA compliant?
My Best Practice is fully HIPAA compliant, using end-to-end encryption, strict access controls, audit logging, and signed Business Associate Agreements to protect all client records, communications, billing data, and telehealth sessions across every module of the platform. HIPAA compliance is built into every layer of the system, not applied as an afterthought. This includes the telehealth module, the client portal, the e-prescribing system, and all clinical documentation. Behavioral health practices have additional privacy obligations beyond standard HIPAA, including heightened protection for psychotherapy notes under the HIPAA Privacy Rule, which cannot be disclosed in a general medical records release without separate written authorization. MBP's documentation architecture distinguishes between psychotherapy notes and progress notes to maintain those protections by default. Full compliance guide: https://www.mbpractice.com/hipaa-compliant-behavioral-health-ehr
How does MBP protect client information?
My Best Practice protects client information using end-to-end encryption for all data in transit and at rest, role-based access controls that limit each clinician's access to their own clients' records, and comprehensive audit logging that tracks all access to and modifications of protected health information. The client portal is HIPAA-compliant and encrypted. All communications and records are maintained in compliance with HIPAA's administrative, physical, and technical safeguard requirements. MBP provides signed Business Associate Agreements to all practices, creating legal accountability for how the platform handles protected health information. The platform is built on a robust cloud infrastructure designed to maintain consistent security performance across all users and all modules simultaneously.
What kind of customer support does MBP offer?
My Best Practice provides responsive, year-round customer support through a help center and ticketing system, with the support team available via email at support@mbpractice.com. Support is warm and professional, with the team continuously releasing platform updates based on direct user feedback. The Enterprise and Premium Support plan at $199 per month includes enhanced support for insurance billing workflows. For practices onboarding to MBP, the White Glove Migration package includes a dedicated account manager who provides check-in support throughout the transition period.
Is My Best Practice reliable? What about system downtime?
My Best Practice is built on a robust cloud infrastructure designed to minimize downtime and maintain high availability across all platform modules, including telehealth, documentation, scheduling, and billing. Unlike some EHR platforms that experience frequent outages for video or core features, MBP prioritizes system reliability so clinicians maintain consistent clinical workflows without interruption. The platform is continuously monitored and maintained, with updates deployed in ways that minimize disruption to active users. For practices that conduct a high volume of telehealth sessions or rely on the platform for time-sensitive billing workflows, consistent uptime is a foundational expectation that MBP is designed to meet.
References
Gehr, B. T., Weissman, C., Cardenas, E., & Macauley, R. (2022). Clinician burden and electronic health records: A systematic review of behavioral health settings. Journal of Behavioral Health Services and Research, 49(2), 191-207.
Hollis, C., Morriss, R., Martin, J., Amani, S., Cotton, R., Denis, M., & Lewis, S. (2015). Technological innovations in mental health care: Harnessing the digital revolution. British Journal of Psychiatry, 206(4), 263-265. https://doi.org/10.1192/bjp.bp.113.132142